Frequently Asked Questions

Please read our FAQ before sending us an email

Is it safe to shop online?

Yes. It is 100% safe & secure. Payment through a secure website.

There are items missing from my order, what do I do?

For case of missing items/parts, please report to us immediately via message / email with images.

Can I do pre-order for out-of stock item?

You can drop us an email marketing@usjcycles.com for pre-order item.

Do you ship to.... ? How much shipping cost to.... ?

We ship to Peninsular Malaysia & Sabah & Sarawak.

Delivery locations and costs for specific location?

All the delivery & handling charges is calculate automatically according to location & weight of item.

Can I purchase directly from store?

Yes. You pick the item from our store incase you need it urgently.

Type of payment method I make an online purchase?

We accept money bank transfer (ATM / Online), Visa & Master Card.

How to check the status of my order?

We will update the order status time to time include shipping details.

Can I amend/cancel my order?

You can amend order but cancellation of order is not allowed.

When will my order arrive?

Item (e.g. accessories / bicycle) will arrive within 3 working days, latest 7 working days.

Can I track my order online?

Tracking number will be given. You can track the parcel via specified courier service company we used.

How do I return an item?

You can return item back to our store. For more info of return policy, click here.

What currency can I use to pay for my order?

We prefer local currency RM (Ringgit Malayia).

Which courier service company we use?

Pos Laju / Taqbin Yamato / SkyNET / Citylink / DHL. We are try our best to dispatch the item as soon as possible.

Contact us

Your Name *

Your Email *

Delivery address (mail order):

Contact No: *

Subject *

Your Message *

* required field. NOTE: All the customer details are confidential.

Visit or contact us for any inquiry, service, maintenance or upgrades:

  • Address : 57-1, Jalan USJ 9/5S, UEP Subang Jaya, 47620 Subang Jaya, Selangor, Malaysia
  • Mobile : +6016 2296 388 (WhatsApp/ SMS)
  • Email : marketing@usjcycles.com
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