Frequently Asked Questions

Please read our FAQ before sending us an email

Is it safe to shop online?
Yes. It is 100% safe & secure. Payment through a secure website.
There are items missing from my order, what do I do?
For case of missing items/parts, please report to us immediately via message / email with images.
Can I do pre-order for out-of stock item?
You can drop us an email marketing@usjcycles.com for pre-order item.
Do you ship to.... ? How much shipping cost to.... ?
We ship to Peninsular Malaysia & Sabah & Sarawak.
Delivery locations and costs for specific location?
All the delivery & handling charges is calculate automatically according to location & weight of item.
Can I purchase directly from store?
Yes. You pick the item from our store incase you need it urgently.
Type of payment method I make an online purchase?
We accept money bank transfer (ATM / Online), Visa & Master Card.
How to check the status of my order?
We will update the order status time to time include shipping details.
Can I amend/cancel my order?
You can amend order but cancellation of order is not allowed.
When will my order arrive?
Item (e.g. accessories / bicycle) will arrive within 3 working days, latest 7 working days.
Can I track my order online?
Tracking number will be given. You can track the parcel via specified courier service company we used.
How do I return an item?
You can return item back to our store. For more info of return policy, click here.
What currency can I use to pay for my order?
We prefer local currency RM (Ringgit Malayia).
Which courier service company we use?
Pos Laju / Taqbin Yamato / SkyNET / Citylink / DHL. We are try our best to dispatch the item as soon as possible.

Send us an email

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NOTE: All the customer details are confidential.

Visit or contact us for any inquiry, service, maintenance or upgrades:

  • Address : 57-1, Jalan USJ 9/5S, UEP Subang Jaya, 47620 Subang Jaya, Selangor, Malaysia
  • Mobile : +6016 2296 388 (WhatsApp/ SMS)
  • Email : marketing@usjcycles.com
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