Returns & Refund

Return Policy

USJ CYCLES reserves the rights to accept or reject the returning of a product. Not All Products are Returnable. Please contact us if you are unsure / undecided.

You can return purchases from USJ CYCLES by mail or at any of our retail location, regardless of whether you made your purchase online, by phone or in an USJ CYCLES online store.

You must inform USJ CYCLES at marketing@usjcycles.com within 7 days of the SHIPPED DATE of the product if return is desired. You must get approval/confirmation (via email) from USJ CYCLES prior to returning a product.

For approved returning, the returned product must be in its original packaging which is unopened / unused / unassembled condition. USJ CYCLES will confirm with you for the returning arrangement.

You are responsible for shipping cost as well as product damage/lost of the during the return shipping, thus is advised to use insured courier shipping (PosLaju, Citylink, Fedex, DHL, etc.). You must ship and return the product to USJ CYCLES within 7 days after receiving the return confirmation notice.

Restocking Fee: Unless the product is defective or the return is a direct result of a USJ CYCLES error, a restocking fee of 10% + Shipping Cost (RM10 or actual shipping cost regardless FREE SHIPPING during the purchase, whichever is higher) may be charged on bicycles, accessories, parts & components.

For a faulty or defective product found within 7 days of receiving, USJ CYCLES will pay for the return shipping cost (compensate as shopping point/voucher to customer’s account at USJ CYCLES). Customer must inform USJ CYCLES within 7 days of receiving the product.

For products older than 7 days, customer will have to ship the product to USJ CYCLES for warranty claim at his / her own cost.

NOTE: You must include a copy of proof of purchases (receipt, shipping invoice, or member purchase history) for all returns.

Refund

Once we receive your return item, a refund is initiated within 3 business days. We refund full amount due to out of stock item which unable to be delivered within 14 days. The way you refund is processed depends on your original payment method:

If you paid by credit card (visa, master), refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item due to process of request refund to payment gateway.

If you paid the purchase by Bank Transfer / Debit card (FPX), refunds will be refund via money bank transfer to your local bank account within 3 business days.

Products purchased from USJ CYCLES online using voucher/gift card will be refunded to you as voucher/gift card by email within 3 business days.

Where to return?

USJ BICYCLES SDN BHD
57-1, Jalan USJ 9/5s, 47620 UEP Subang Jaya

+6016 2296388 | Delivery time 11:00am – 8:00pm (Tuesday OFF)