FAQ

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Yes. It is 100% safe & secure. Payment through a secure website.

For case of missing items/ parts, please report to us immediately via SMS/ WhatsApp/ email with images.

You can drop us an email marketing@usjcycles.com for pre-order item.

We ship to Peninsular Malaysia, Sabah & Sarawak. For Brunei, you may self collect at Miri (Sarawak) courier office.

All the delivery & handling charges are calculated automatically according to location & weight of item.

Yes. You pick the item from our shop in case you need it urgently.

We accept money bank transfer (ATM / Online), Visa & Master Card.

We will update the order status time to time include shipping details as soon as we dispatch your order.

You can amend order but cancellation of order is not allowed.

Item (e.g. accessories / bicycle) will be arrived within 3 working days (for Pen. Malaysia), latest 7 working days (esp. for Sabah Sarawak).

Tracking number will be given as soon as your order has been dispatched. You can track the parcel via specified courier service company we used.

You can return item back to our shop. For more info of return policy, click here.

We prefer local currency RM (Malaysian Ringgit – MYR).

Pos Laju / TaQbin Yamato / SkyNET / Citylink / DHL. We are try our best to dispatch the item as soon as possible.