Frequently Asked Questions

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Is it safe to shop online?
Yes. It is 100% safe & secure. Payment through a secure website.
There are items missing from my order, what do I do?
For case of missing items/ parts, please report to us immediately via SMS/ WhatsApp/ email with images.
Can I do pre-order for out-of stock item?
You can drop us an email marketing@usjcycles.com for pre-order item.
Do you ship to.... ? How much shipping cost to.... ?
We ship to Peninsular Malaysia, Sabah & Sarawak. For Brunei, you may self collect at Miri (Sarawak) courier office.
Delivery locations and costs for specific location?
All the delivery & handling charges are calculated automatically according to location & weight of item.
Can I purchase directly from store?
Yes. You pick the item from our shop in case you need it urgently.
Type of payment method I make an online purchase?
We accept money bank transfer (ATM / Online), Visa & Master Card.
Can I check the status of my order?
We will update the order status time to time include shipping details as soon as we dispatch your order.
Can I amend/ cancel my order?
You can amend order but cancellation of order is not allowed.
When will my order arrive?
Item (e.g. accessories / bicycle) will be arrived within 3 working days (for Pen. Malaysia), latest 7 working days (esp. for Sabah Sarawak).
Can I track my order online?
Tracking number will be given as soon as your order has been dispatched. You can track the parcel via specified courier service company we used.
How do I return an item?
You can return item back to our shop. For more info of return policy, click here.
What currency can I use to pay for my order?
We prefer local currency RM (Malaysian Ringgit – MYR).
Which courier service company we use?
Pos Laju / TaQbin Yamato / SkyNET / Citylink / DHL. We are try our best to dispatch the item as soon as possible.